Get in touch.
We would love to hear from you. If you have a question, comment, or a recommendation that will help us help you, please let us know, we are here to help.
When contacting the Customer Service department, please specify the model number, place & date of purchase, and provide a copy of the receipt for product.
Email: customerserviceimusa@groupeseb.com
Toll Free: 1-800-850-2501
Phone: 305-640-3000
We respond within 2 business days.
Business Hours:
Monday-Friday: 8:00am 5:00pm EST
Warranty Information
How long does my warranty last?
Cookware and Gadgets: 90-DAY LIMITED WARRANTY
Pressure Cookers and Pressure Canners: 1-YEAR LIMITED WARRANTY
Please DO NOT return the product to the place of purchase, instead contact us directly for further instructions.
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What does the warranty cover?
Manufacturer defects in materials or workmanship (returns will only be accepted if due to a manufacturer defect and will not be accepted after 90-Day or 1-Year from date of purchase. Returns will only be accepted with original receipt)
Applies only to products purchased and used in the United States, Hawaii or Alaska.
Warranty does NOT cover:
Damage from commercial use.
Damage from misuse, abuse, or neglect.
Products that have been modified in any way.
Other accessory items that are packed with the unit.
Damage due to accidents or repairs.